Whether you run a software development firm or a high-tech call center operation, your team define the terms of your success. Technical qualifications, experience, and talent are ineffective when group dynamics aren’t strong. People skills bridge the gaps between job ability and process sharing to ensure your team achieves its goals.

But what are people skills? Aren't they innate and can't be learned? How could training possibly help employees?

Web developers have to learn and keep up with the newest programming languages, accountants should be good at their math, and doctors have to keep up with the latest medical research. However, one ingredient of success in any profession is being fluent in a specific set of skills – people skills.