Module 1: Introduction to Teams Meetings and Calling

• Overview of Teams Meetings and Events
• Overview of Teams Phone
• Overview of Auto Attendants and Call Queues
• Overview of Teams Devices
• Overview of Microsoft 365 Copilot in Teams Calling, Meetings, and Devices

Module 2: Plan for Teams Phone

• Plan to Deploy Teams Phone
• Plan for Teams Phone PSTN Connectivity
• Determine License Requirements
• Plan for Teams Phone Devices
• Plan and Design Teams Phone features
• Plan for Voicemail

Module 3: Plan for Microsoft Teams Rooms and Surface Hub

• Determine License Requirements for Microsoft Teams Rooms and Shared Devices
• Understand Differences Between Microsoft Teams Rooms on Android and Windows
• Under Microsoft Teams Rooms on Surface hub 2S
• Understand and plan Teams Room Accessories, Components, and Peripherals
• Understand Teams Rooms Management Options

Module 4: Plan and Optimize Network Performance for Teams Media

• Understand Teams Network Requirements
• Evaluate Network Specifications
• Design Network for Media Optimization
• Design and Validate VPN Split Tunneling
• Configure media Bit Rate for Teams
• Design and Implement QoS

Module 5: Configure and Deploy Teams Phone

• Configure Emergency Calling for Teams Calling Plans
• Manage and Configure Microsoft PSTN Numbers
• Configure Operator Connect and Teams Phone Mobile
• Configure Teams Phone Policies
• Create and Manage Teams Policies

Module 6: Configure and Deploy Teams Phone with Direct Routing

• Design Direct Routing Call Flows
• Implement SIP Trunking with Direct Routing
• Configure Emergency Calling for Direct Routing
• Extend Teams Direct Routing Infrastructure
• Deploy and Maintain a Survivable Branch Appliance

Module 7: Extend Teams Phone with Additional Services

• Understand How Teams Interacts with Additional Services
• Configure Compliance Recording in Teams
• Configure and Integrate a Certified Contact Center in Teams
• Design and Deploy Voice Bots in Teams

Module 8: Manage Meetings and Events Experiences

• Explore Meetings and Events in Microsoft Teams
• Configure Meeting Settings
• Create and Manage Meeting Policies
• Configure Audio Conferencing
• Create and Manage Meeting Templates and Template Policies
• Create and Manage Meetings Customization Policies
• Configure Live Events Settings
• Create and Manage Live Events Policies
• Examine Live Events Across Microsoft 365

Module 9: Guided Project Create and Assign Teams Policies to Meet business Requirements in Microsoft Teams

• Prepare
• Exercise Create a Security Group
• Exercise Create and Assign a Messaging Policy in Teams Admin Center
• Exercise Create a meeting Policy and Assign with PowerShell

Module 10: Configure and Manage Voice Users

• Enable users for Teams Phone
• Enable users for Direct Routing with Teams Phone
• Enable Additional Calling Features for Teams Phone
• Enable Users for Teams Phone Mobile

Module 11: Configure Auto Attendants and Call Queues

• Design Call Flows for Auto Attendants and Call Queues
• Configure Auto Attendants and Call Queues
• Deploy a Channel-Based Call Queue
• Configure Resource Accounts
• Configure Microsoft 365 Groups for Voicemail
• Interpret Call Queue Conference Modes
• Interpret Call Queue Routing Methods
• Configure Holidays for Auto Attendants and Call Queues
• Configure Custom Music on Hold

Module 12: Configure, Deploy, and Manage Teams Devices

• Manage Microsoft Teams Phones
• Manage Microsoft teams Room Systems
• Microsoft teams Rooms Management Options
• Manage Surface hub 2S Devices
• Configure Microsoft Teams SIP Gateway
• Manage Microsoft Teams Displays
• Remote Provisioning and Sign in for Teams Phones
• Update Microsoft Teams devices Remotely
• Manage Microsoft Device Tags

Module 13: Guided Project Prepare Meeting Room Experiences

• Prepare
• Exercise Create Dynamic Security Group
• Exercise Configure Security Settings
• Exercise Create Room Resource Accounts
• Exercise Configure Mailbox Properties

Module 14: Monitor and Troubleshoot Teams Collaboration Communications Systems

• Diagnose and Troubleshoot Phone Number Assignment
• Diagnose and Troubleshoot Teams Client Issues
• Diagnose and Troubleshoot Call Failure and Call Quality Issues
• Report on and Troubleshoot Teams Calls with Call Quality Dashboard
• Diagnose and Troubleshoot Direct Routing Issues
• Troubleshoot and Monitor Teams Devices
• Troubleshoot Teams Meetings and Calling
• Troubleshoot Teams Rooms Devices