Chapter 1: Operating systems
- Module A: Windows versions and features
- Module B: Non-Windows operating systems
- Module C: Operating system installation and upgrades
- Module D: Applications and scripting
Chapter 2: Operating system management
- Module A: Operating system features and tools
- Module B: Control Panel utilities
- Module C: Command-line utilities
- Module D: Operating system troubleshooting
Chapter 3: Windows networking
- Module A: Network shares
- Module B: Network connections
- Module C: Connection troubleshooting
Chapter 4: Security principles
- Module A: Threats and vulnerabilities
- Module B: Security controls
Chapter 5: Security technologies
- Module A: Operating system security
- Module B: Security hardware and software
Chapter 6: Securing devices and data
- Module A: Workstation security
- Module B: Mobile device security
- Module C: Network security
- Module D: Security troubleshooting
Chapter 7: Operational procedures
- Module A: IT operations
- Module B: Incident response
- Module C: Backup and recovery
Chapter 8: Safety and professionalism
- Module A: Safety
- Module B: Environmental factors
- Module C: Professionalism