ITIL 4 Strategist Direct, Plan, and Improve with Ex
Course Schedule:
Please contact Infotec at 1-800-720-9185 regarding the availability of this class.
Overview
ITIL 4 Strategist Direct, Plan and Improve covers the skills necessary to create a learning and improving IT organization, with a strong and effective strategic direction. The course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage. It will provide students with a method for planning and delivering continual improvement with agility. This course is especially for managers involved in shaping direction and strategy or developing a continually improving team.
Objectives
The purpose of the ITIL 4 Direct Plan and Improve Qualification is:
- To provide the candidate with the practical skills necessary to create a "learning and improving" IT organization, with a strong and effective strategic direction
- To provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility
The objectives of this course are to:
- Understand the Key Concepts of Direct, Plan & Improve
- Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
- Understand the role of GRC (Governance, Risk & Compliance) and know how to integrate the principles and methods into the service value system
- Understand and know how to use the key principles and methods of continual improvement for all types of improvements
- Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement
- Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement
- Understand and know how to direct, plan and improve value streams and practices