| Infotec

MD-100: Windows 10

Course Schedule:

Please contact Infotec at 1-800-720-9185 regarding the availability of this class.

Overview

In this course, students will learn how to support and configure Windows 10 desktops in an organizational environment. Students will develop skills that include learning how to install, customize, and update Windows 10 operating systems. Students will learn how to managing storage, files, and devices as well as how to configure network connectivity for Windows 10. Students will also learn how to secure the Windows 10 OS and protect the data on the device. Finally, students will learn how to manage and troubleshoot Windows 10.

Candidates for this exam are IT professionals who perform installation, configuration, general local management and maintenance of Windows 10 core services. Candidates may also be familiar with enterprise scenarios and cloud-integrated services.

Objectives

DEPLOY WINDOWS

Deploy Windows 10

configure language packs
perform a clean installation
migrate user data
perform an in-place upgrade (using tools such as MDT, WDS, ADK, etc.)
select the appropriate Windows edition
troubleshoot activation issues

Perform post-installation configuration

configure Edge and Internet Explorer
configure mobility settings
configure sign-in options
customize the Windows desktop

MANAGE DEVICES AND DATA

Manage local users, local groups, and devices

manage devices in directories
manage local groups
manage local users

Configure data access and protection

configure NTFS permissions
configure shared permissions

Configure devices by using local policies

configure local registry
implement local policy
troubleshoot group policies on devices

Manage Windows security

configure user account control (UAC)
configure Windows Defender Firewall
implement encryption

CONFIGURE CONNECTIVITY

Configure networking

configure client IP settings
configure mobile networking
configure VPN client
troubleshoot networking
configure Wi-Fi profiles

Configure remote connectivity

configure remote management
enable PowerShell Remoting
configure remote desktop access

MAINTAIN WINDOWS

Configure system and data recovery

perform file recovery (including OneDrive)
recover Windows 10
troubleshoot startup/boot process

Manage updates

check for updates
troubleshoot updates
validate and test updates
select the appropriate servicing channel
configure Windows update options

DEPLOY AND UPDATE OPERATING SYSTEMS

Plan and implement Windows 10 by using dynamic deployment

evaluate and select an appropriate deployment options
pilot deployment
manage and troubleshoot provisioning packages

Plan and implement Windows 10 by using Windows Autopilot

evaluate and select an appropriate deployment options
pilot deployment
create, validate, and assign deployment profile
extract device HW information to CSV file
import device HW information to cloud service
troubleshoot deployment

Upgrade devices to Windows 10

identify upgrade and downgrade paths
manage in-place upgrades
configure a Windows analytics environment
perform Upgrade Readiness assessment
migrate user profiles

Manage updates

configure Windows 10 delivery optimization
configure Windows Update for Business
deploy Windows updates
implement feature updates
monitor Windows 10 updates

Manage device authentication

manage authentication policies
manage sign-on options
perform Azure AD join

MANAGE POLICIES AND PROFILES

Plan and implement co-management

implement co-management precedence
migrate group policy to MDM policies
recommend a co-management strategy

Implement conditional access and compliance policies for devices

implement conditional access policies
manage conditional access policies
plan conditional access policies
implement device compliance policies
manage device compliance policies
plan device compliance policies

Configure device profiles

implement device profiles
manage device profiles
plan device profiles

Manage user profiles

configure user profiles
configure Enterprise State Roaming in Azure AD
configure sync settings
implement Folder Redirection (including OneDrive)

MANAGE AND PROTECT DEVICES

Manage Windows Defender

implement and manage Windows Defender Application Guard
implement and manage Windows Defender Credential Guard
implement and manage Windows Defender Exploit Guard
implement Windows Defender Advanced Threat Protection
integrate Windows Defender Application Control
manage Windows Defender Antivirus

Manage Intune device enrollment and inventory

configure enrollment settings
configure Intune automatic enrollment
enable device enrollment
enroll non-Windows devices
enroll Windows devices
generate custom device inventory reports
review device inventory

Monitor devices

monitor device health (e.g., log analytics, Windows Analytics, or other cloud-based tools)
monitor device security

MANAGE APPS AND DATA

Deploy and update applications

assign apps to groups
deploy apps by using Intune
deploy apps by using Microsoft Store for Business
deploy O365 ProPlus; enable sideloading of apps into images
gather Office readiness data
configure IE Enterprise mode
configure and implement assigned access or public devices

Implement Mobile Application Management (MAM)

implement MAM policies
manage MAM policies
plan MAM
configure Windows Information Protection
implement Azure Information Protection templates
securing data by using Intune

Course Content

Module 1: Installing Windows

This module covers installing the Windows 10 OS. Students will learn the different editions of Windows 10, requirements, and new features introduced. This module covers how to install the OS, as well as methods for migrations and upgrading. Students will also learn about common tools used in the deployment process.

Lessons

Introducing Windows 10
Windows 10 Editions and Requirements
Deployment Options
Upgrading to Windows 10
Deployment Tools

Module 2: Post-installation Configuration and Personalization

This module covers common post-installation tasks in Windows 10. Students will learn how to customize the user interface, as well as using the control panel and settings app to configure common OS settings. This course will also introduce students to Windows PowerShell. This module will cover how device drivers work and how they work. Students will also be introduced to managing and configuring hardware peripherals such as printers.

Lessons

Configure and Customize the Windows Start Menu
Common Configuration Options
Advanced Configuration Methods
Managing Drivers and Devices

Module 3: Updating Windows in Windows 10

In this module, Students will learn about keeping Windows 10 up-to-date. Students will be introduced to the new Windows servicing model and how it applies to various scenarios. Students will learn the various different methods for updating Windows and applications, as well as managing updates using tools like group policy and Windows Update for Business.

Lessons

Windows Servicing Model
Updating Windows

Module 4: Configuring Networking

In this module, Students will learn about networking concepts. This module will introduce to IPv4 and IPv6, and concepts like DNS. Students will learn how to configure network settings in Windows, as well as learn about wireless network technologies. The module will conclude with methods of managing Windows remotely.

Lessons

Configure IP Network Connectivity
Implement Name Resolution
Implement Wireless Network Connectivity
Remote Access Overview
Remote Management

Module 5: Configuring Storage

This module covers storage configuration and management in Windows 10. Students will be introduced to local, cloud and virtual storage options. This course will also cover configuring storage on client devices and introduce storage spaces.

Lessons

Overview of storage options
Managing Local Storage
Maintaining Disks and Volumes
Managing Storage Spaces

Module 6: Managing Apps in Windows 10

In this module, Students will be introduced to App management in Windows 10. This module will cover the different types of apps and supported installation methods. Students will learn how to install apps using manual and automated methods, as well as manage app delivery using the Windows Store. Finally, this module will cover the differences between Internet Explorer and Microsoft Edge.

Lessons

Providing Apps to Users
Managing Universal Windows Apps
Web Browsers in Windows 10

Module 7: Configuring Authorization & Authentication

This module introduces the tools and features of Windows 10 for authorizing access to Windows 10 clients. Students will learn about methods for how users sign-in to Windows 10. This module also covers restricting what users can or cannot do on a device through methods like UAC and account types.

Lessons

Authentication
Configuring User Account Control
Implementing Device Registration

Module 8: Configuring Data Access and Usage

In this module, Students will learn about permissions. This module will cover considerations for different files systems. Students will learn how to configure file and folder permissions as well as shared folders. The module will conclude with configuring settings through methods such as local and group policy.

Lessons

Overview of File Systems
Configuring and Managing File Access
Configuring and Managing Shared Folders

Module 9: Configuring Threat Protection and Advanced Security

This module introduces students to protecting devices from external threats. Students will learn about the different types of common threats. This module will teach students about using encryption, firewalls, and IPSec to help protect against threats. The module will conclude with how to configure and use Windows Defender and AppLocker.

Lessons

Malware and Threat Protection
Windows Defender
Connection Security Rules
Advanced Protection Methods

Module 10: Supporting the Windows 10 Environment

This module will cover the Windows 10 architecture and common environments. Students will be introduced to the various tools used in maintaining Windows. This module will also discuss methodologies for effectively troubleshooting issues and how to proactively manage and optimize Windows 10.

Lessons

Windows Architecture
Support and Diagnostic Tools
Monitoring and Troubleshooting Computer Performance

Module 11: Troubleshooting Files & Applications

This module helps students plan for file backup and recovery. Students will learn how to plan and configure data protection strategies and how to perform various file and system recovery methods. This module also includes common methods for troubleshooting application installation issues, compatibility issues, and resolving browser issues.

Lessons

File Recovery in Windows 10
Application Troubleshooting

Module 12: Troubleshooting the OS

In this module, Students will learn how to troubleshoot startup and service issues related to the operating system. This module will teach the different startup and recovery options, and how to troubleshoot different Windows services.

Lessons

Troubleshooting Windows Startup
Troubleshooting Operating System Service Issues

Module 13: Troubleshooting Hardware and Drivers

This module introduces hardware troubleshooting. Students will learn about driver management and how to troubleshoot devices. Students will also learn steps for troubleshooting system hardware and external peripherals such as USB drives and printers, including diagnostic methods and remediation.

Lessons

Troubleshooting Device Driver Failures
Overview of Hardware Troubleshooting
Troubleshooting Physical Failures

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